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| Wireless network maintenance |
2008-04-02 13:07:38 |
We will be performing maintenance on our wireless network starting at 12:01am Saturday April 5th.
Customers will experience intermittent outages during this time due to the nature of the work being performed. |
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| Telephone maintenance |
2008-02-25 15:35:10 |
WTC Communications will be performing maintenance on its telephone equipment that may cause brief periods of outage on Saturday March 1st, 2008. Total time for outages should not total more than 30 minutes.
Customers who have DSL will also be affected by these changes.
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| Network Maintenace |
2007-03-14 15:07:00 |
We will be performing network maintenance on Saturday March 24th, 2007 starting at 11pm and will continue through Sunday March 25th, 2007 till 5am.
During this time there will be brief periods where the Internet is unreachable.
Network Operations |
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| Mail server name changes |
2006-12-20 16:30:00 |
As of January 1st, we are discontinuing the use of mail.kingston.net for
our POP3 (incoming) mail server. The correct server name is
kingston.net, which the majority of our customers are using now. The
SMTP server name will remain mail.kingston.net.
After this time you will not be able to receive through
mail.kingston.net, as mentioned in the email that has been sent to
everyone who is still using it as the incoming server.
We have provided instructions below for Outlook Express, which is the
most common email application used by our customers. If you are using a
different email client, such as Microsoft Office Outlook, Mozilla
Thunderbird, or Eudora, and are unsure how to make the change, feel free
to contact our Technical Support office at 1-866-547-6939 Option 2 for
Support.
Instructions for Outlook Express:
1. Open Outlook Express.
2. Click on the Tools menu at the top and select Accounts...
3. Click on the Mail tab, select your email account and click
Properties.
4. Click on the Servers tab at the top.
5. For Incoming Mail (POP3), change mail.kingston.net to
kingston.net
NOTE: The outgoing (SMTP) server should remain as mail.kingston.net.
6. Click OK
7. Click Close.
If you run into difficulties, don't hesitate to call Technical Support.
We are open 8:00am to 10:00pm weekdays, 10:00am to 6:00pm Saturdays, and
11:00am to 7:00pm Sundays.
Local: (613) 547-6939 Option 2
Toll-free: (866) 547-6939 Option 2
e-mail: support@wtccommunications.ca
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| 10 Digit Dialing |
2006-03-16 11:00:00 |
On June 17, 2006, 10-digit dialing will become mandatory for the 613 area code region. Since most telephone service providers currently support 10-digit local dialing, consumers can start adding the area code to all local calls right now.
You will start to hear announcements on your calls after June 17th indicating that you need to dial 10-digits. The fact that this message may disrupt data transmission (faxes, Internet, etc.) underlines the importance of quickly adopting 10-digit dialing.
If you need assistance adjusting your dialup settings, please contact us at 613-547-6939 and speak with a technical support representative. |
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| Mail server change - adan.kingston.net |
2005-08-01 08:00:00 |
We are no longer accepting mail addressed to adan.kingston.net on our mail servers. Notifications regarding this change started going to our customers on August 1st, 2004.
Studies showed that mail addressed to adan.kingston.net were 96% spam. This will reduce the spam coming to all kingston.net customers.
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| News Server change |
2005-03-01 16:31:00 |
WTC Communications has change news providers today. You should notice an increase in speed and available newsgroups.
To see the total listing, go to your news group list and click refresh to get a new listing. |
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